Shipping policy

Processing Time

• All orders are processed within 2–5 business days.

• Orders are not shipped or delivered on weekends or public holidays.

• In the event of high order volume or delays due to unforeseen circumstances, we will contact you by email.

Shipping Rates & Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.

• Delivery times vary depending on your location and chosen shipping method. Estimated delivery timeframes:

  • Local (Domestic): 3–7 business days

  • International: 7–21 business days

Please note: Delays may occur due to customs processing for international shipments.

Shipping Carriers

• We use trusted carriers such as SF Express, DHL, FedEx, and local postal services, depending on your location and shipping option selected.

Order Tracking

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

Customs, Duties, and Taxes

• International orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the customer’s responsibility.

Lost or Damaged Packages

• If your package is lost or arrives damaged, please contact us immediately. We will work with the carrier to resolve the issue as quickly as possible.